Shipping & Returns
Because every Kapalina piece is handmade, all sales are final. We do not offer refunds, but we’re happy to help you find a piece you love through an exchange.
Exchanges
You can exchange an item within 14 days of delivery. To be eligible, it must be unworn, in its original condition and returned in its original packaging and pouch. To start an exchange, email us at sabrina@shopkapalina.com with your order number and the piece you’d like instead. Return shipping is the customer’s responsibility. Once we receive and inspect your piece, we’ll send your new one. If the new piece costs more, we’ll send you a link to pay the difference. If it costs less, you’ll receive store credit for the difference.
Made to order pieces
Made to order and custom pieces are created just for you, so they cannot be returned or exchanged.
Damaged or incorrect items
If your piece arrives damaged or isn’t what you ordered, please email us within 48 hours of delivery with photos, and we’ll make it right.